Support
The fastest route depends on what has gone wrong.
Last updated 26 August 2026
You can always reach us here. Support runs over plain email and needs no sign-in, so you can write to us even when the dashboard will not load for you — including if your account is suspended.
Est. launch: end of August 2026. Add SuiteAction in Claude to get started — there is no CLI to install.
support@suiteaction.dev. Quote the request_id from
an error if you have one — every SuiteAction response carries one, and
it’s how we find your exact request in the logs. Tell us the email on your
account and what you asked your assistant to do, and we’ll get back to you within
one working day.
Before you write: the four things it usually is
“SuiteAction won’t run my request”
When SuiteAction stops before doing anything and shows a message in Claude, the message names which of four things it is — and only three are about money:
- No Google account connected — the commonest one for a new
account (shown as
CREDENTIALS_REQUIRED), and it is not about money, so subscribing will not clear it. Connect the account from your dashboard. - The 14-day trial ended — days, not actions
(
TRIAL_EXHAUSTED). - The trial’s 100 actions ran out (
TRIAL_EXHAUSTED). - A subscription lapsed (
SUBSCRIPTION_REQUIRED).
The two trial causes are cleared by subscribing — the message carries a secure billing link, and once you pay the same connector immediately works again, with no reinstall, new consent or reconnection. A lapsed subscription is different: update your card in the billing portal — starting a second subscription while one exists is refused. If the message says your email is not verified, the fix is your inbox — resend the verification email from the dashboard.
“It cannot see my files”
This catches almost everyone out at first, and it’s a quick one to get past: ask SuiteAction to create a new document or spreadsheet and copy the content across — “make me a new sheet with everything from this one”. Reading your file was never the problem; the new file is one SuiteAction made, so renaming it — and everything else — works on it from then on.
Why it happens: SuiteAction can always read and edit the
contents of any file you point it at — that comes from the Sheets, Docs
and Slides permissions you granted. What it can’t do is list, share,
comment on, export, read the revisions of, or rename a file it didn’t create itself.
Those are Drive-level actions, and Google’s drive.file scope grants
them only on files an app made — so sharing the file with your account or passing
the ID directly won’t change it. (One exception: a spreadsheet’s title changes
through the Sheets API, not Drive, so renaming works on any sheet you can edit.)
A couple of things to know: sharing, comments and revisions are Docs-only tools, so they aren’t offered on Sheets or Slides at all — and sharing also needs an extra approval: SuiteAction asks Claude to grant the “share” permission the first time you use it, and it is never granted by default. Asking SuiteAction to duplicate your original won’t help either, since duplicating is itself a Drive-level action — creating a fresh file and copying the content across is the way.
If the copy-across trick doesn’t cover your case, email us and we’ll help.
“A call failed and I was charged”
Good news — you weren’t. Failed actions are refunded automatically, and a
bulk call that changed nothing isn’t billed at all. If your usage ever looks higher
than what you actually did, that’s on us to fix — send over the
request_id and we’ll make it right.
“My account is suspended”
A suspension can only be lifted by a person on our side, and since the dashboard won’t load while you’re suspended, email is the best way to reach us. Include the address on the account and we’ll take a look.
Disconnecting, and your data
You can remove SuiteAction's access at any time from your dashboard, or from your Google account's security settings. That cuts off access immediately, and we delete the stored Google credential as soon as Google confirms the revocation — a dashboard disconnect triggers that within minutes; a revocation you make in Google's own settings is confirmed, and the credential deleted, the next time we check. Deleting your account also removes your connector authorization and any keys. Your instructions and file content are used only to carry out the request you made — never to train models, and never sold. See the privacy notice.
Security
Found a vulnerability? Please email the address above with SECURITY in the subject — we’ll reply within one working day, and we’d really appreciate a heads-up before anything goes public.