Support
The fastest route depends on what has gone wrong.
Every message the product sends you that says “contact us” points here. This page is static and needs no sign-in, so it works when your account does not — including when it is suspended and the dashboard will not load for you.
support@suiteaction.dev. Quote the request_id from
the error if you have one — every SuiteAction response carries it, and
it is how we find your exact request in the logs. Include the address on your
account and what you asked your assistant to do; we reply within one working day.
Before you write: the four things it usually is
“Every call returns 402”
Run suiteaction doctor first, not
status. There are FOUR causes and only three of them are about
money:
- No Google account connected — the commonest one
for a new account, and the one
statuscannot see, because it reads your usage and makes no Google call. On a fresh trial it will happily print 3 of 100 actions used, 97 remaining while every real request is refused. Connect the account from your dashboard. - The 14-day trial ended — days, not actions.
- The trial’s 100 actions ran out.
- A subscription lapsed.
The two trial causes are cleared by subscribing. A lapsed
subscription is different: update your card in the billing portal
— starting a second subscription while one exists is refused. And the
first cause is not about money at all, so paying will not clear it.
doctor names which of the four you have (the error code is
CREDENTIALS_REQUIRED, TRIAL_EXHAUSTED or
SUBSCRIPTION_REQUIRED). If it says your email is not verified,
the fix is your inbox — resend the verification email from the dashboard.
“It cannot see my files”
SuiteAction can read and edit the contents of any file you give it the ID
or URL of — that part is unrestricted, and it comes from the Sheets, Docs
and Slides permissions you granted. What it cannot do is list, share,
comment on, export, rename or read the revisions of a file it did not
create. Those are Drive-level operations, and Google’s
drive.file scope grants them only on files an app made itself.
There is no way round it from your side. Sharing the file with your connected account does not help, and neither does passing the ID directly — the limit is about which app created the file, not about how you refer to it or who can see it.
What works instead: ask SuiteAction to create a new document or spreadsheet and copy the content across — “make me a new sheet with everything from this one”. Reading your file is not restricted; only Drive-level operations on it are. The new file is one SuiteAction made, so renaming, sharing, moving and permissions all work on it from then on. Asking it to duplicate your file does not work, for the same reason the original does not: duplicating is itself a Drive-level operation. This surprises nearly everyone, and it is not a fault.
“A call failed and I was charged”
You were not. Failed actions are refunded automatically, and a bulk call
that changed nothing is not billed at all. If your usage figure disagrees with
what you did, that is a bug and we want the request_id.
“My account is suspended”
Only a person can lift that, and the dashboard will not load for you, so email is the only route. Include the address on the account.
Disconnecting, and your data
You can remove SuiteAction's access at any time from your dashboard, or from your Google account's security settings — that revokes access and deletes the stored Google credential. Deleting your account also removes your API keys. Your instructions and file content are used only to carry out the request you made — never to train models, and never sold. See the privacy notice.
Security
If you have found a vulnerability, write to the address above with SECURITY in the subject and we will reply within one working day. Please do not open a public issue first.